Warranty of Product

“GRANDOME INDONESIA” offers a 2 years (24 months) warranty covering any manufacturing defect on its products under the following conditions:

• This guarantee starts from the delivery date indicated on the “Shipment Sheet” provided with any delivery. This document must be signed, dated and returned by the customer within a week (or 5 working days) by the means of his choice to claim the guarantee.
• Our guarantee does not cover products, parts and materials listed there:
  1. Fabric covers
  2. Leather covers
  3. Natural fibres rattan
  4. Cushions and pillows
  5. Lighting and other electrical mechanisms
• Any ready-stock item must be returned:
  1. Within 3 days starting from the delivery date (indicated on the “Shipment Sheet”).
  2. Unused or in perfect condition, the products will be inspected once returned by "GRANDOME INDONESIA" or affiliated stores within 3 days.
  3. Within the original packaging
  4. All shipping costs are the responsibility of the customer.
• Our guarantee wouldn’t apply on the following situations:
  1. Any damage caused by negligence or an improper use of the goods
  2. Any damage caused by accident or a forceful use of the goods
  3. Natural degradation caused by environmental and/or lack of maintenance
  4. Artificial degradation caused by erroneous maintenance
  5. Changes occurring due to a normal use of the product.
• Grandome reserves the right to replace or repair the defective product according to the one that suits it best. Whichever it chooses, Grandome guarantees the replacement or the repair within 3 months.