Grandome

What is the cost of domestic shipping?

Pricing for the following products:
1. Stools and Ottomans (single piece)
2. Rugs and Carpets (one- or 2-pieces depending on the size)
3. Accessories (maximum 5 pieces depending on the size)
Pricing for the following products:
1. Upholstery
2. Furniture
3. Mirror
4. Lighting and products comprising electrical component
5. Accessories of great size
  - Delivery Free: DKI Jakarta area (only applied for the purchase of non-discounted items)
  - 250.000rp for: DKI Jakarta area (applied for the purchase of discounted items)
  - 450.000rp for: PIK 2, Tangerang, Tangerang Selatan, Depok, Kota Bekasi
  - 850.000rp for: Kabupaten Tangerang, Kabupaten Bogor, Kota Bogor, Kabupaten Bekasi
  - Outside of these areas, “GRANDOME INDONESIA” will establish for you an accurate pricing depending on your location and the products purchased.

What is the procedure of delivery?

Before any delivery you’ll be contacted by “GRANDOME INDONESIA” or any affiliated stores to confirm the shipping address and your availability to receive the goods.
"GRANDOME INDONESIA", the affiliated stores and the carriers concerned cannot be held responsible for any trouble due to the provision of an incorrect or incomplete shipping address from your side.
A “Shipment Sheet” will be provided with every delivery. This document must be signed, dated and returned by the customer within a week (or 5 working days) by the means of his choice to claim the guarantee and/or return any product.
Any defective product delivered must be reported within 3 days, past this delay the customer will be considered responsible for any degradations on the product.

Is my shipping fee refundable?

Your shipping fee is non-refundable if your order has already shipped, and it will not be refunded if you return or exchange an item.

If I have a problem with a product I already own or if I need to replace a part/parts , who should I contact?

After-sales service is handled by our authorized retailers. For this type of request, please contact an authorized retailer who will notify the company and will make every effort to find a solution to the problem.

Can I make changes to my order or cancel my order?

Any order must be cancelled/modified within 3 days starting from the invoice validation date, past this delay, your order will be processed, and so, cannot be cancelled or modified.
Orders cannot be changed or cancelled if they have already been made or shipped.
There are no exceptions to the above policy, so we strongly encourage customers to review their selections in detail and reach out to our Interior Design team at support@grandome.id with any questions or concerns before placing an order.

What should I do if I think my product is defective?

In the unlikely event that you suspect your product has a manufacturing defect, please send photos of the defect to support@grandome.id as soon as possible so that our team can evaluate. If we determine that your piece is in fact defective, we will arrange to repair it to a perfect condition. Grandome guarantees the replacement or the repair within 3 months.

What is your warranty?

“GRANDOME INDONESIA” offers a 2 years (24 months) warranty covering any manufacturing defect on its products under the following conditions:

This warranty starts from the delivery date indicated on the “Shipment Sheet” provided with any delivery. This document must be signed, dated and returned by the customer within a week (or 5 working days) by the means of his choice to claim the warranty.
Our warranty does not cover products, parts and materials listed there:
1. Fabric covers
2. Leather covers
3. Natural fibres rattan
4. Cushions and pillows
5. Lighting and other electrical mechanisms
Any ready-stock item must be returned:
1. Within 3 days starting from the delivery date (indicated on the “Shipment Sheet”).
2. Unused or in perfect condition, the products will be inspected once returned by "GRANDOME INDONESIA" or affiliated stores within 3 days.
3. Within the original packaging
4. All shipping costs are the responsibility of the customer.
Our guarantee wouldn’t apply on the following situations:
1. Any damage caused by negligence or an improper use of the goods
2. Any damage caused by accident or a forceful use of the goods
3. Natural degradation caused by environmental and/or lack of maintenance
4. Artificial degradation caused by erroneous maintenance
5. Changes occurring due to a normal use of the product.

How long will it take for my warranty claim to be processed?

Grandome reserves the right to replace or repair the defective product according to the one that suits it best. Whichever it chooses, Grandome guarantees the replacement or the repair within 3 months.