Delivery
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Delay
- “GRANDOME INDONESIA” or affiliate will strive to match the estimated day of delivery you were provided. Unfortunately, we might exceptionally ask for further delay, especially for delivery outside the Jakarta area.
- In all cases where “GRANDOME INDONESIA” or affiliate stores would provide you an estimated time of arrival at the shipping address, please be reminded it is only an estimate and that your goods might arrive 1 hour before or 2 hours after our estimate.
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Pricing for the following products:
- Upholstery
- Furniture
- Mirror
- Stools and Ottomans (single piece)
- Rugs and Carpets (one- or 2-pieces depending on the size)
- Accessories (maximum 5 pieces depending on the size)
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Lighting and products comprising electrical component
- Rp 250.000 for: DKI Jakarta area (applied for the purchase of discounted items)
- Rp 450.000 for: PIK 2, Tangerang, Tangerang Selatan, Depok, Kota Bekasi
- Rp 850.000 for: Kabupaten Tangerang, Kabupaten Bogor, Kota Bogor, Kabupaten Bekasi
- Outside of these areas, “GRANDOME INDONESIA” will establish for you an accurate pricing depending on your location and the products purchased.
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Procedure
- Before any delivery you’ll be contacted by “GRANDOME INDONESIA” or any affiliated stores to confirm the shipping address and your availability to receive the goods.
- "GRANDOME INDONESIA", the affiliated stores and the carriers concerned cannot be held responsible for any trouble due to the provision of an incorrect or incomplete shipping address from your side.
- A “Shipment Sheet” will be provided with every delivery. This document must be signed, dated and returned by the customer within a week (or 5 working days) by the means of his choice to claim the guarantee and/or return any product.
- Any defective product delivered must be reported within 3 days, past this delay the customer will be considered responsible for any degradations on the product.